Money-back Guarantee

At BestLoveSexDoll.com (BLSD) , we are committed to delivering high-quality sex dolls and services that meet your needs and exceed your expectations. We understand that sometimes things don't go as planned, which is why we offer a 100% satisfaction guarantee on all our products. We stand by the quality of our offerings and want you to feel confident in your purchase. Thank you for choosing us and trusting our company to provide you with the best products and services possible.

 

What Do We Guarantee?

Authentic Guarantee

At BLSD, we assure that all our dolls are 100% authentic. As a verified and official distributor for many reputable manufacturers, we are authorized to import sex dolls worldwide.

Brand New & Perfect Condition Guarantee

Every sex doll from BLSD will arrive in brand new, original condition, fully functional, and exactly as described or shown on our website.

Quality Control

We have implemented a strict quality control system. Each doll undergoes thorough inspection and testing before leaving our studio, ensuring firm privacy-preserving packaging and reliable logistics. We conduct a final quality check before shipping to ensure there are no damages or defects.

100% Satisfaction

As an industry-leading retailer with over 100 doll brands and a first-class, 5-star rated service, BestLoveSexDoll.com is your premier destination for premium quality sex dolls in the USA. If there is any issue with your order (such as defects or incorrect shipment) upon receipt, we will promptly fix it or replace the doll.

 

How Does The Money-Back Guarantee Work?

Upon receiving your doll, it is crucial to inspect it thoroughly from head to toe and document the unboxing process with photos or videos. Please refrain from using the doll until the inspection is complete and you have confirmed it is in perfect condition.

If your doll is damaged or significantly different from the description, contact our support team immediately with detailed information, including clear photos and videos. Our team will work with you to resolve the issue and provide appropriate compensation, which may include a replacement, partial refund, or full refund, depending on the extent of the damage.

Incorrect Dolls: If you receive a doll that looks completely different from the pictures on our website, please provide an unboxing video showing the entire doll, head, shipping label, and outer package box. We will investigate with our factory and shipping carrier, and arrange a replacement for you.

Damaged Dolls: If your package is severely damaged upon receipt, file a claim with the shipping carrier immediately. A new replacement will be arranged based on the severity of the damage. For minor damage, we will supply the necessary kits to help you fix the item.

Missing Package: If your tracking number shows the package as delivered but you did not receive it, contact UPS/FedEx and file a claim as soon as possible. To prevent such issues, we add an adult signature service to most packages (exceptions may apply).

 

What's Not Covered by The Money-Back Guarantee?

Minor Blemishes

Minor defects, such as skin blemishes, scratches, marks, indentations, dents, micro-cuts, minor changes in the skin surface, loose or missing fingernails/toenails, loose or missing eyelashes, and minor differences or inconsistencies in facial or body makeup, are not covered by our money-back guarantee. These blemishes can often be resolved with our suggested fixes.

1. Finger & Toe Nails: Nails may become loose during shipping or after receiving the doll due to light glue application. If a nail falls off, you can reattach it using our lash & nail glue.
2. Loose Eyelash: The doll comes with a protective eye mask (spongy) to safeguard her eyes. If an eyelash detaches, you can reattach it yourself using our lash & nail glue.
3. Minor skin blemishes and changes: These are inherent to the manufacturing process (such as injection sites, mold seam lines, and scars on silicone heads) and are not considered defects covered by our money-back guarantee.
4. Minor damage during shipping: Examples include minor scrapes or a bent neck, which can be easily repaired. We provide repair assistance and tools. Customers should attempt reasonable repairs based on our recommendations.

 

Handmade

All sex dolls are handmade, ensuring each one is unique. Therefore, expect slight variations in facial makeup, areola color, vagina color, etc., due to screen display differences or manual makeup application. While we strive to replicate the photographer's makeup depicted in photos, exact matches are not guaranteed. Please allow for slight 1-3cm measurement differences due to manual measurements.

 

Heating and Moaning

Verify the functionality of the heating and moaning option upon receipt. We do not cover issues arising after initial use if disconnected.

 

User Damage

All dolls undergo a quality check before shipment. User damage caused by mishandling or negligence, such as hyperextension of limbs, skeleton fractures, or tearing of openings, is not covered under warranty. Our team will assess damage based on provided information, with the final decision at BLSD's discretion.

 

Used Dolls

Due to their personal nature, used dolls are not eligible for our guarantee. However, we will provide guidance for possible repairs.