FAQ

FAQ

Fast & Free International ShippingFAQ

FAST & FREE INTERNATIONAL SHIPPING （Fedex / UPS / DHL/ EMS）
Doll requires 1 week processing time + 2 week for shipping = 3 weeks total delivery time (estimated).
In some countries import taxes might be required at delivery. We have nothing to do with this, it is required by some countries and it usually ranges from $120 to $200 and up, depending on the doll. Buyer is responsible for import taxes and fees.
Fedex / UPS 3-15 days No Tax to  USA, Austria, Belgium, Bulgaria, Canada, Czech Republic, Germany, Denmark, Estonia, Spain, Finland, France, United Kingdom, Greece, Croatia (local name: Hrvatska), Hungary, Ireland, Italy, Lithuania, Luxembourg, Latvia, Netherlands, Poland, Portugal, Romania, Sweden, Slovenia, Slovakia (Slovak Republic), 

EMS / Other Shipping Method 3-15days No Tax / Minor Tax to :Australia, New Zealand, Korea, Japan, Singapore, Malaysia,Vietnam,Thailand,Philippines,Taiwan,Indonesia,South Africa,Cambodia,Burma,

CDEK 15-35 days No Tax to Russian Federation .

 

Privacy ProtectFAQ

Your privacy is our main goal. All packages are delivered in discreet packaging (a completely plain carton); additionally, customer details are sealed within our privacy policy. 
There is no specific indication or labelling on the box that reveals the contents inside.

 

Order Confirmation, Cancellations & RefundsFAQ

As soon as you place your order, you will receive an order confirmation email. This means that we have received your order in our system and pre-authorized your credit card for the purchase.

Once receive your order, we will start the manufacturing process of your doll. All New Eve dolls are custom-made, production time is from 3 to 7 days before it ships out from the manufacturer and it usually takes 2 week in shipping transit. You can expect total production and shipping time for your dream doll to be approximately 3 weeks (actual time may vary depending on delivery location). Due to holidays, festivities or unavoidable circumstances, delays may occur during the manufacturing or shipment of the product.

As this is a custom product created just for you, your order may not be cancelled for any reason, SALE IS FINAL. If you want to modify, edit or upgrade the order, you have to reach out us in 24 hours from the date and time of purchase in order to request the changes and to see if the changes are possible, extra fees might be charged depending on your request.

 

Warranty & DamagesFAQ

Due to the nature of this product, it is not possible for us to provide an exchange or refund as there are multiple concerns such as hygiene. Please understand that this is the normal practice within the sex dolls industry.

If your product or any part is damaged during the shipment process and the box has visible damages PLEASE DO NOT SIGN FOR THE PACKAGE and you should open a complaint with the shipment carrier as that probably happened during the shipment. After that, please report to us so we can also escalate it. Cardboard boxes and even Flight Case might get scratches or get broken during the shipment as most products are heavy. Please report to the shipping company if you see visible issues on the box.

If the product has any issues, please send photos to us and we will assess the issue in order to provide a solution, it will depend on the nature of the incident.

If the problem was caused by us or our manufacturers we will take care of it.

We believe all our products are of high quality and our sex doll manufacturing partners have all been carefully screened to ensure that they can comply with the high standards we have come to expect. If you have any complaints or dissatisfaction please feel free to contact us so we can do our utmost to provide any suggestions or tips that may be able to resolve the issue. We appreciate any feedback as well as it can help us work with our manufacturers to avoid a repeat of these issues in the future.

 

SupportFAQ

We ensure to provide the best customer experience and we offer live and quick support through our website. Our goal is to help our clients to make their dreams come true, so please don't hesitate to ask any questions at any time during your shopping experience or while waiting for your dream doll to arrive at your place.

 

FAQFAQ

Q: Will the doll skin stain?

A: The doll’s skin although durable and resistant to rips, tears, and stain is not indestructible.  You should be careful to keep your doll away from dark fabrics and tight clothing.  If you like dark clothing you should be sure to wash it before putting it on your doll, and be sure to not store her with the clothing on. The best clothing for dolls is light colored, loose fitting fabrics.

Q: Will I have to pay any import duties or customs taxes on my sex doll?

A: Although unlikely, some shipments will require the customer to pay an import tax to their country's customs office in order to have their package delivered. Import taxes are not included in our price and they should be paid by the buyer.

Q: Do New Eve Dolls come with a warranty?

A: Due to the nature of the product, we cannot accept returns. However, we stand behind our product and do whatever we can to satisfy our customers

Q: What is your return policy?

A: Although we’d like to fully satisfy all our customers, our firm policy is: ALL SALES ARE FINAL. However, we highly recommend that you explore the myriad of options for altering your New Eve doll. You can change his or her clothing, swap his or her wig, apply certain kinds of cosmetics, and even change his or her face.