Frequently Asked Questions (FAQ)

💳 Payment & Billing

What payment methods do you accept?

We accept Credit/Debit Cards, PayPal, Cryptocurrency (BTC, ETH, USDT), Bank Transfer, and installment payments.

Can I pay with PayPal?

Yes. PayPal is the most convenient option. No account is required. US & UK customers can use PayPal Credit.

Why was my payment declined?

This is usually due to bank restrictions on international transactions, incorrect billing details, or browser issues. Try Chrome or contact your bank.

What does BLSDBLSD mean on my statement?

This is our discreet billing name used to protect your privacy.

Do you accept cryptocurrency?

Yes. We accept Bitcoin, Ethereum, Litecoin, USDT, and more. Orders are processed after blockchain confirmation.

Do you offer installment payments?

Yes. A deposit is required and the full payment must be completed within 90 days.

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🚚 Shipping & Delivery

How long does delivery take?

Fast delivery takes 3–5 weeks total. Free shipping takes around 6–8 weeks depending on location.

Do you offer free shipping?

Yes. Free worldwide shipping is available for most countries. Some regions may require additional fees.

Which carriers do you use?

We use UPS, FedEx, DHL, EMS, and other trusted logistics partners.

Will I receive a tracking number?

Yes. Tracking details are provided within 1–2 days after shipping.

Do I need to pay customs taxes?

Yes. Import taxes may apply depending on your country and usually range from $120–$200.

Do I need to sign for delivery?

Yes, a signature is required to ensure safe delivery.

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📦 Privacy & Packaging

Is shipping discreet?

Yes. All packages are shipped in plain boxes labeled "TPE Mannequin" with no sensitive content.

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🛠 Orders & Customization

Can I customize my doll?

Yes. You can choose eyes, hair, skin tone, and more directly on the product page.

Can I create a doll from my photos?

Yes. Send us your images and requirements, and we will create a custom head.

Can I change my order?

Yes, within 12–24 hours after placing the order.

How long is production time?

Production usually takes 3–7 days.

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🏭 Quality & Safety

Are your dolls safe?

Yes. All dolls are made with certified materials (CE, ROHS, MSDS).

Are your dolls realistic?

Yes. They feature realistic skin texture, flexible skeletons, and lifelike design.

How long does a doll last?

With proper care, 2–10 years.

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🧼 Care & Maintenance

How do I clean the doll?

Cleaning is quick and simple. We include a free cleaner with every order.

How should I store the doll?

Store in a cool, dark place. Avoid sunlight and dark clothing to prevent staining.

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🤝 Support

Do you provide customer support?

Yes. We offer 24/7 support to assist you before and after purchase.